1. Delivery & Dispatch
In‑stock items
Products marked as in stock are normally dispatched within 24–48 hours of order placement.
A tracking number is emailed as soon as the shipment is booked.
Urgent requirements
If you require parts more urgently, please contact us before ordering so we can confirm stock status and the fastest available shipping option.
Made‑to‑order or out‑of‑stock items
For items not showing as in stock, or for custom‑made products, our Customer Service team will send an order acknowledgement with an estimated delivery date.
2. Payment
Online payments
We accept secure, encrypted payments via Visa, Mastercard, AMEX, and PayPal.
Approved credit account customers
Customers with an active credit account may place orders using a provided official Purchase Order (PO) number. Please use the PO Number box during checkout.
All PO‑based orders placed online will be acknowledged by return email.
Customers without a credit account
Orders must be paid in advance before shipping or collection.
Our Accounts team will issue a Proforma Invoice with bank details, or payment can be made by phone using a credit/debit card.
VAT invoices
Adhesive Dispensing Ltd is VAT registered. A paid VAT invoice is supplied with all goods.
3. Turnaround Times
Product pages display expected lead times.
Many items are held in stock and ship within 24 - 48 hours.
Items showing a lead time are either made to order or temporarily out of stock.
4. Back Orders
If part of your order is in stock and part is on back order, we may ship the available items immediately.
The remaining items will be shipped as soon as they arrive at no additional shipping cost.
5. Carriers
We ship using trusted carriers including:
DHL, UPS, FedEx, TNT, Royal Mail
6. Order Tracking
If a tracking number is provided by the carrier, we will update your order with the tracking details.
Orders shipped via Royal Mail 1st Class may not include tracking; customers are notified of this before dispatch.
7. Shipping Rates
Shipping costs are calculated based on product weight and delivery location.
The shipping cost is shown at checkout before you confirm your order.
8. International Shipping
Buyers are responsible for all VAT, tariffs, duties, taxes, handling fees, customs clearance charges, and any other import costs required by their country.
These charges are not collected by us and vary globally.
We recommend checking your country’s import rules before ordering.
If customs fees are refused at delivery, the shipment will be returned.
Shipping costs cannot be refunded in these circumstances.
International shipments are sent via DHL, UPS, FedEx, or Royal Mail.
9. Collecting Orders
Customers may arrange their own courier collection from our Milton Keynes warehouse.
Once your order is placed, we will confirm box sizes, weights, and collection details.
UK customers may collect goods in person, but must contact us beforehand to ensure stock availability and to prepare the order.
10. Product Returns
We aim to make returns straightforward, whether due to a fault, damage in transit, or incorrect supply.
10.1 Return Authorisation (RMA)
Please contact us on +44 (0)1908 686660 or support@adhesivedispensers.co.uk with:
- Order number
- Contact details
- Date received
We will assess the return and issue an RMA (Return Merchandise Authorisation) if applicable.
10.2 Non‑returnable items
The following cannot be returned:
- Discounted ex‑demo, ex‑display, or pre‑used items
- “sold as seen” products
- Limited/zero‑warranty items
- Custom‑made or built‑to‑order products where a non‑return statement is clearly shown on the product page
- Opened or split bottles of adhesives, chemicals, solvents, or primers (health & safety regulations)
10.3 Cooling‑off period (online purchases)
Under UK distance selling regulations, customers have 14 days from delivery to request a return.
Return shipping costs and tracking are the responsibility of the customer.
Upon receipt and satisfactory inspection, we will refund:
- The full cost of the goods, and
- The original shipping charge paid.
10.4 Condition of returned goods
To qualify for a refund, products must be:
- Complete with no missing parts
- Totally unused
- In original packaging including user manuals, etc.
- Undamaged
- Inner packs unopened
Used items cannot be returned unless faulty or reported damaged within 14 days of delivery.
10.5 Return shipping
We strongly recommend using a tracked service that provides proof of delivery.
Returns sent without tracking are at the customer’s own risk.
11. RMA Requirement
Returns will not be accepted without a valid RMA issued by us in advance.
