DELIVERY AND RETURNS
Parts showing on this website as in stock are shipped out usually within 24/48 hours from order. An email with tracking code is sent the same day the delivery is booked. If parts are required more urgently, please contact us first to confirm they are in-stock items. We are happy to confirm quickest options from us to you for urgent requirements of stock parts. Parts ordered that are not showing as in stock or are custom made to order, our customer services will send an email with an acknowledgement and estimated delivery date.
Secure encrypted payments using Visa and Mastercard credit and debit cards are accepted as well as PayPal as an option available on checkout.
Customers with an approved credit account with us can use a purchase order number on this website. All orders placed on this website with a PO number will be acknowledged by return.
For customers without a credit account place orders on the website, the order must be paid for in advance before shipping or collection. Our accounts team will email a Proforma invoice with bank details or customers can phone us to make card payment.
We are VAT registered and all customers receive a paid VAT invoice with their goods.
Product pages list the expected lead times. Many items are held in stock. Other items might show a lead time as some are made to order or at the time are not in stock. Parts in stock are shipped with 24/48 hours from order.
If an item goes on back order we might decide to ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
We use the following carriers to deliver our orders:
DHL, UPS, FedEx, TNT, Royal Mail
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail (if selected at checkout) might not have tracking numbers but customers are contacted and advised of this before we ship the parts.
The rate charged for the shipping of your order is based on the weight of the products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have an opportunity to not place your order if you decide.
You are as a buyer are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, and other fees required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. We ship international using DHL, UPS, FedEx and Royal Mail.
We advise that you check your country’s rules on imports so there are no surprise charges when clearing your package through customs. Please verify the customs, duties charges, and procedures in your country before placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
Items can be made available for customers to arrange their own courier collection from our Milton Keynes warehouse. Please contact us once the order is placed and we will confirm packing box sizes, weight, etc. UK customers can visit our warehouse to collect items but please contact us before to ensure the items are in stock and avoid a wasted journey.
We understand that sometimes a product might need to be returned for any number of reasons. This includes if your item has developed a fault under warranty, arrives damaged in transit or an incorrect item has been supplied; we will ensure the process is quick and efficient.
Please call us on +44 (0) 1908 686660 or email firstname.lastname@example.org in the first instance to provide details for us to consider an RMA (return merchandise authorisation). To speed up the process, please have your order number reference, contact details to hand and date the parts were received.
Any discounted ex-demo, ex-display products or pre-used parts, sold as seen agreements, limited/zero warranty products or special custom made or built to order products (where a non-return statement is clearly specified on the website product page before an order is placed) cannot be returned for refund.
In accordance with UK distance selling regulations for products paid for online, all customers have fourteen (14) days from the date of delivery to report they want to return products. This is known as the cooling off period. Adhesive Dispensing Ltd will not pay for the return postage or shipping costs the customer incurs to send any items back. Upon receipt of returned goods and after satisfactory inspection, we will refund the total cost of the goods and original postage paid by the customer.
Products must be returned as complete with no missing parts, they must be returned unused with inner packs unopened, must be returned in the original packaging, they must be undamaged in order to qualify for a refund. We cannot accept any products back that have been used unless determined as faulty, or reported damaged upon delivery where contact is not received within (14) days of receipt of goods.
We cannot accept back any returns that have not been agreed by us without a valid RMA issued in advance. We cannot accept back any opened or split bottles of adhesives, chemicals, solvents or primers due to health and safety reasons. Our staff will not handle open or leaky chemical bottles.
We recommend that returned items are sent using a tracked service that provides proof of delivery to avoid any returns lost in transit. If sent back without tracking, the customer does so at their own risk.